No support from corporate.
I was verbally abused and threatened by a customer. Customer called corporate, corporate said they did not care what the customer said, customer got rushed service and I believe for free. How much is an employee supposed to take? I quit my job, do I have any recourse?
1 answer | asked Nov 8, 2003 2:11 PM [EST] | applies to New York
Answers (1)
It Doesn't Have to be Nice
Generally, the abuse that a customer may give an employee gives the employee no recourse against the company. That is jsut part of the job, and there is no upward limit on the abuse.
One exception that I can think of at the moment would involve a customer engaging in discriminatory conduct, discriminatory in the sense of being illegal. (Remember, not all forms of discrimination are illegal.) To apply, we would usually be talking about harassing conduct, that is, harassment undertaken because of an employee's race, color, national origin, religion, gender, age or disability. Even then, the employer would not be responsible unless the employee complained of the customer's conduct, and the employer failed to do anything about it.
posted by David M. Lira | Nov 10, 2003 2:04 PM [EST]
Generally, the abuse that a customer may give an employee gives the employee no recourse against the company. That is jsut part of the job, and there is no upward limit on the abuse.
One exception that I can think of at the moment would involve a customer engaging in discriminatory conduct, discriminatory in the sense of being illegal. (Remember, not all forms of discrimination are illegal.) To apply, we would usually be talking about harassing conduct, that is, harassment undertaken because of an employee's race, color, national origin, religion, gender, age or disability. Even then, the employer would not be responsible unless the employee complained of the customer's conduct, and the employer failed to do anything about it.
posted by David M. Lira | Nov 10, 2003 2:04 PM [EST]
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